TERMS AND CONDITIONS OF STANDARD RENTAL AGREEMENT Effective 30 May 2016
OUR COMMITMENT TO YOU Busselton & South West Rent-A-Car is a car rental company in Busselton, Western Australia servicing both the leisure and business traveller. We are committed to providing quality service and value for money.
In particular: our vehicles are serviced and maintained in accordance withmanufacturers’ recommendations.
We welcome Your feedback. Please tell us where we are going wrong by contacting by phone or mail (rentals@busseltonswrentacar.com.au. (We would also like to hear about what we are doing right)).
CONSUMER RIGHTS STATEMENT All Your rights set out in this RentalAgreement are in addition to Your rights as a consumer (‘Your ConsumerRights’) under applicable consumer protection legislation, including the Australian Consumer Law. Your Consumer Rights are not excluded, restricted or modified by this Rental Agreement. You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.
INTERPRETING YOUR RENTAL AGREEMENT
The Rental Agreement (‘Rental Agreement’) between Busselton &
South West Rent-A-Car and You is made on the date shown on theRental Document You have signed in respect of the Vehicle (‘Rental Document’), and is made up of that Rental Document and theseTerms and Conditions.
In these Terms and Conditions.
‘Accessory’ means any equipment set out in the Rental Document, including (as applicable) any global positioning system receiver or similar device or any child restraint, booster or similar equipment;‘Busselton & South West Rent-A-Car Insurance Policy’ means apolicy of liability insurance held by Busselton & South West Rent-A-Car for Your and an Authorised Driver’s liability to a third party fordamage to the property of that third party which is caused by the legal use of the Vehicle by You or an Authorised Driver;‘Authorised Driver’ means:
an additional driver who signs the Additional Drivers Form or
Rental Document;
Your spouse; or
Your employer or a fellow employee, if either is engaged in
activities that are incidental to Your business duties;
‘Busselton & South West Rent-A-Car’ means Busselton & South West Rent-A-Car Pty Limited ABN 89 612 198 160;
‘Collection Costs’ means Busselton & South West Rent-A-Car’sreasonable costs of collecting unpaid Rental Charges from You (including Busselton & South West Rent-A-Car’s legal costs) andBusselton & South West Rent-A-Car’s administration fee of $60 (incl GST) and its debt collection agent’s fee equal to 10% of the unpaid Rental Charges;
‘Excess Amount’ means the amount shown as ‘Excess Amount’ onthe Rental Document;
‘Late Return Charge’ means a charge equivalent to 10% of combined daily rental cost per hour payable by You if You do not return the Vehicle on the date and by the time shown on the Rental Document or an alternative return date and time as agreed with Busselton & South West Rent-A-Car under clause 6.1(a);
‘Manufacturer’s Specifications’ means the specifications of the manufacturer of the Vehicle as set out in the Vehicle’s operationsmanual located in the glove box of the Vehicle;
‘Overhead Damage’ means damage to the Vehicle or property of any third party caused by the Vehicle coming into contact with anything above the top of the door seal and the top of the front and back windscreens;
‘Rental Charges’ means the fees, costs, amounts and charges specified on the Rental Document or payable under this Rental Agreement;
‘Rental Period’ means the period commencing on the date shown on the Rental Document and ending on the date that You return the Vehicle to Busselton & South West Rent-A-Car under;
‘Roadside Assistance Cover’ means the following services for the payment of the Roadside Assistance Cover fee specified in the Rental Document: refuelling up to 6 litres where You run out of fuel, changing flat tyres, provision of spare keys where You lose the keys to the Vehicle, unlocking the Vehicle when You lock the keys in the Vehicle, and provision of a replacement battery or ‘jump start’ whereYou have a flat battery if You leave the lights, air conditioning, entertainment system(s) or other electrical equipment running while the ignition is off;
‘Roadside Assistance Fee’ means a minimum charge of $170 (incl GST), or such other amount as reasonably determined by Busselton & South West Rent-A-Car having regard to the roadside assistance callout event (for example: a lost key can cost up to $650 incl GST to replace);
‘Substitute Vehicle Insurance’ means a policy of motor vehicle insurance held by You or an Authorised Driver which covers You or the Authorised Driver while using the Vehicle as a substitute for the vehicle insured under that policy;
‘Underbody Damage’ means damage to the Vehicle caused by the Vehicle coming into contact with any thing below the bottom of the door seal and the bottom of the front and rear bumper bars;‘Vehicle’ means the vehicle described on the Rental Document (or any substitute vehicle), and includes its parts, components, keys, remote opening devices, any tag or device for paying electronic tolls, all Accessories and contents supplied by Busselton & South West Rent-A-Car; and
‘You’ or ‘Your’ refers to the person(s) with whom the Rental Agreement is made;
‘Your Account’ means Your debit card, credit card or Busselton & South West Rent-A-Car charge account to which Your Rental Charges are to be debited.
DRIVER
TERMS AND CONDITIONS OF STANDARD RENTAL AGREEMENT Effective 30 May 2016
2.1
2.2
You agree and acknowledge that:
(a) only You or an Authorised Driver will drive the Vehicle; and
(b) You and any Authorised Driver hold a current licence (not being a
learner’s licence or provisional licence) to drive the Vehicle andhave been licensed to drive vehicles of the same category as the Vehicle for at least 12 consecutive months.
You are responsible for the acts and omissions of an Authorised Driver or any other person You allow to drive the Vehicle and neither You nor any unauthorised driver will have the benefit of the Loss Damage Waiver option or Excess Reduction option (if accepted or included in Your rate) if You allow an unauthorised driver to drive the Vehicle.
WHERE YOU CAN AND CANNOT DRIVE THE VEHICLE
3.1 You and any Authorised Driver must only use the Vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road (unless the Vehicle is a 4 wheel drive vehicle).
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3.2 You and any Authorised Driver must not, unless authorised in writing by Busselton & South West Rent-A-Car, drive or take the Vehicle:
(a) any location beyond the border or Western Australia;
(b) To any parts North of Broome; or
(c) on beaches or through streams, dams, rivers or flood waters.
USE OF THE VEHICLE
4.1 You and any Authorised Driver must:
5.4 5.5
due to lights or other electrical equipment being left on), You will be charged the Roadside Assistance Fee, unless you have purchased Roadside Assistance Cover.
Roadside Assistance Cover does not apply if the Vehicle has been used in breach of clauses 3 or 4.1 or in respect of any additional amount(s) payable under clause 8.3.
You must not have repairs to the Vehicle carried out unless Busselton & South West Rent-A-Car authorises You to do so. Busselton & South West Rent-A-Car requires verification of the cost of repairs for reimbursement and GST purposes. You should obtain an original tax invoice/ receipt to assist Busselton & South West Rent-A-Car. Busselton & South West Rent-A-Car will reimburse You for any repairs to the Vehicle authorised by it, provided that the cost of those repairs is verified. To the extent that Busselton & South West Rent-A-Car cannot verify the cost of repairs, Busselton & South West Rent-A-Car will not reimburse You.
(a) (b) (c)
(d) (e)
(f) (g)
(h)
(i) (j)
(k)
(l) 4.2 You
MAINTENANCE, SECURITY AND SAFETY
5.1 You and any Authorised Driver must:
not use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind;
not, without Busselton & South West Rent-A-Car’s prior writtenconsent, use, or allow the Vehicle to be used, to push anything;
not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle;
not be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State in which the Vehicle is driven;
not, without Busselton & South West Rent-A-Car’s prior writtenconsent, use or allow the Vehicle to be used to carry passengers for payment of any kind;
not use the Vehicle when it is damaged or unsafe;
not drive the Vehicle after an accident or hitting an object
(including an animal) until You have obtained Busselton & South West Rent-A-Car’s approval to do so;
not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits, licences and government requirements (to be obtained at Your cost) and in accordancewith the Manufacturer’s specifications and Busselton & South West Rent-A-Car’s recommendations;
not smoke within the Vehicle or allow any other person to smoke within the Vehicle at any time. Thi will incur a $60 fine. If upholstery is damaged due to cigarette ;
not, without Busselton & South West Rent-A-Car’s prior writtenconsent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances;
not use the Vehicle for the conveyance or towing of any load unless You have Busselton & South West Rent-A-Car’s priorwritten consent; the load is correctly loaded and secured and not in excess of that for which the Vehicle was manufactured; for towing, the Vehicle is fitted with a tow bar; and the conveyanceor towing is undertaken in accordance with the Manufacturer’sSpecifications and Busselton & South West Rent-A-Car’srecommendations; and
not use the Vehicle in contravention of any law.
RETURN OF VEHICLE
must pay the Roadside Assistance Fees (unless you have purchased Roadside Assistance Cover), and for any professional cleaning or odour extraction required because You or another person has been smoking within the Vehicle and for all parking, speeding and traffic infringements and tolls in respect of the Vehicle during the Rental Period.
6.1
6.2
6.3 6.4
6.5
You must return the Vehicle to Busselton & South West Rent-A-Car: (a) to the place, on the date and by the time shown on the Rental Document unless you have informed Busselton & South West
Rent-A-Car of a change prior to the return date and Busselton &
South West Rent-A-Car has agreed to the change; and
(b) in the same condition as it was at the commencement of the
Rental Period, fair wear and tear excepted.
If You tell Busselton & South West Rent-A-Car that You wish to return
the Vehicle to a location other than that stated on the Rental Document, Busselton & South West Rent-A-Car will advise You of theamount of the ‘one-way fee’ that You will incur (unless clause 6.5 (a)applies to You). If You do not tell Busselton & South West Rent-A-Carin advance, You must pay a ‘one-way fee’ of up to $1.80 perkilometre (depending on the type of Vehicle and the distance travelled) to be determined and paid at the end of the Rental Period. You will also be liable for any Rental Charges calculated under clause 6.4.
Despite clauses 6.1 and 6.2, You must return the Vehicle to specified location agreed to by Busselton & South West Rent-A-Car.
If:
(a) You return the Vehicle on a date, or at a time, or to a place other
than that shown on the Rental Document; or
(b) You do not comply with any special conditions set out in the
‘Rates’ section on the Rental Document, the rates shown on theRental Document will not apply and You must pay Busselton & South West Rent-A-Car that standard rate for the Vehicle for the Rental Period and the Late Return Charge.
Busselton & South West Rent-A-Car may request the immediate return of the Vehicle, or Busselton & South West Rent-A-Car may recover the Vehicle without notice, if:
(a) the credit limit on Your method of payment would be exceeded by the debiting of the Rental Charges for a requestedextension of the rental of the Vehicle or if a ‘one-way fee’becomes payable by You;
(b) the Rental Period expires without satisfactory arrangements having been made by You with Busselton & South West Rent- A-Car; or
(c) Busselton & South West Rent-A-Car reasonably suspects that: (1) the Vehicle may be used for an unlawful purpose;
(2) damage to the Vehicle, or injury to persons or property, is
likely to occur; or
(3) the Vehicle will be involved in an industrial dispute.
If You do not return the Vehicle on the date and by the time shown on the Rental Document (or any extended date or time agreed with Busselton & South West Rent-A-Car) then:
(a) after written notice to You and if the location of the Vehicle is unknown, Busselton & South West Rent-A-Car may report the Vehicle as stolen to the Police; and
(a)(b) (c) (d)
maintain all of the Vehicle’s engine oils and engine coolant levels to the Manufacturer’s Specifications;
fill the Vehicle with only the fuel type specified in theManufacturer’s Specifications;
keep the Vehicle locked and the keys under Your or theAuthorised Driver’s personal control at all times; andcomply with all applicable seat belt and child restraint laws.
5.2 Busselton & South West Rent-A-Car will provide 24 hour roadside assistance for all inherent mechanical faults (as determined by Busselton & South West Rent-A-Car or its authorised repairer) at no additional cost provided that the fault does not arise as a result of any unauthorised use of the Vehicle in breach of clauses 3 or 4.1.
5.3 For each roadside assistance callout (for refuelling, a ‘jump start’, atyre related incident, lost keys, keys locked in vehicle, or a flat battery
6.6
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FUEL
(b) You must pay Busselton & South West Rent-A-Car all Rental Charges (including additional Rental Charges) and compensate Busselton & South West Rent-A-Car in accordance with clause 8 for any loss Busselton & South West Rent-A-Car suffers (including all additional costs Busselton & South West Rent-A- Car incurs in recovering the Vehicle) up to the time that the Vehicle is recovered by Busselton & South West Rent-A-Car.
(c) the cost of any professional cleaning or odour extraction incurred by Busselton & South West Rent-A-Car because You or another person has been smoking in the Vehicle during the Rental Period in breach of clause 4.1(i);
(d) a reasonable administrative fee reflecting the cost of making arrangements for professional cleaning or smoke extraction in clause 8.3(c); and
(e) if you have breached the Rental Agreement, a per day loss of revenue fee based on the actual and estimated downtime of the Vehicle.
For the purposes of this clause 8.4, ‘Recovery Costs’ means:(a) in relation to the loss, of, or damage to, the Vehicle;
(1) any appraisal fees;
(2) any towing, storage and recovery costs; and
(3) a reasonable administrative fee reflecting the cost of making
arrangements for repairs and towing and other
administrative activities.
(b) If clause 8.1, 8.2 or 8.3 applies, You must pay to Busselton &
South West Rent-Car, or Busselton & South West Rent-Car may debit Your Account with, the Excess Amount at the time of loss of, or damage to, the Vehicle pending Busselton & South West Rent-A-Car’s assessment of the loss and damage and, ifapplicable, the repair of the Vehicle, subject to Your right to a refund under clause 8.5(b).
(c) For the purposes of calculating any refund under clause 8.4(b), Busselton & South West Rent-A-Car will add the Recovery Costs to the amount of the costs of damage and repair to the Vehicle.
(d) If clause 8.3 applies, and if the total of the Recovery Costs and the costs and fees that You must pay under clause 8.3 is greater thanthe Excess Amount (with the difference being the ‘Gap Amount’),You must pay to Busselton & South West Rent-A-Car, or Busselton & South West Rent-A-Car may debit Your Account with, the Gap Amount.
For the purposes of this clause 8.5:
(a) Where You are required to pay Busselton & South West Rent-A-
Car under this clause 8, the amount You must pay for any loss, damage, repair, cost or fee:
(1) that may be reasonably determined by Busselton & South
West Rent-A-Car; and
(2) in relation to damage to the Vehicle, is the lesser of the cost
of repairs to the Vehicle or the market value of the Vehicle
at the time of the damage.
(b) If the amount determined by Busselton & South West Rent-
A-Car and paid by You under this clause 8.5 exceeds the final cost of the loss, damage or repair, Busselton & South West Rent-A-Car will refund the difference to You.
(c) Busselton & South West Rent-A-Car will provide details to You of the final cost of the loss, damage or repair on request by You.
7.1 You must fill the Vehicle only with the fuel type specified in theManufacturer’s Specifications.
7.2 If You drive the Vehicle less than 200 kilometres during the Rental Period, You will be charged the Refuelling Service Fee per kilometre driven as set out in the Rental Document. Busselton & South West Rent-A-Car may waive the Refuelling Service Fee if You present a receipt indicating You have refuelled the Vehicle.
7.3 If:
(a) You drive the Vehicle 200 or more kilometres during the Rental
Period;
(b) You do not select the ‘Prepaid Fuel Option’ (where available);
and
(c) You return the Vehicle with less fuel than it had when You rented
it, You must pay the Fuel Service amount per litre as set out on
the Rental Document.
7.4 For the purpose of clause 7.3 the fuel level of the Vehicle at the time
You rent it and at the time You return it to Busselton & South West Rent-A-Car is determined by visual inspection by Busselton & South West Rent-A-Car of the Vehicle’s fuel gauge.
LOSS DAMAGE WAIVER, DAMAGE AND LOSS OF PROPERTY
8.1 Subject to this clause 8, You are liable:
(a) for the loss of, and all damage to, the Vehicle; and
(b) for all damage to the property of any person:
(1) which is caused or contributed to by You or any person You allow to drive the Vehicle; or
(2) which arises from the use of the Vehicle by You or any person You allow to drive the Vehicle. This clause 8 does not apply to any damage or loss for which Busselton & South West Rent-A-Car is liable to You under this RentalAgreement. Remember that references to the ‘Vehicle’include all of its parts, components, Accessories andcontents (see the definitions of ‘Vehicle’ and ‘Accessory’ inclause 1).
8.2 Subject to clauses 8.3 and 8.4, Busselton & South West Rent-A-Car waives Your liability under clause 8.1 for damage to, or loss of, the Vehicle and will ensure that You and any Authorised Driver are entitled to be indemnified under the Busselton & South West Rent-A- Car Insurance Policy, if:
(a) You accept and pay for the Loss Damage Waiver option on the Rental Document (or if it is included in Your rate); and
(b) You pay the Excess Amount for each separate event involving; (1) damage (including hail damage) to, or loss of, the Vehicle; or
(2 damage to the property of any third party which is caused by
the use of the Vehicle by You or an Authorised Driver. 8.3 Additional amounts payable: In addition to Clause 8.2, You must
always pay to Busselton & South West Rent-A-Car the following costs and fees:
(a the cost of repairing any:
(1) Overhead Damage or Underbody Damage;
(2) water damage to the Vehicle;
(3) damage to the Vehicle or to the property of any third party
caused by a breach of clause 3, 4.1 or 5;
(4) damage to a tyre or an Accessory not attributable to normal
wear and tear; and
(5) damage to the Vehicle or to the property of any third party
caused deliberately or recklessly by You, any other driver of the Vehicle or any passenger carried during the Rental Period;
8.4
(b the cost of replacing, if lost or stolen, an Accessory; and
8.5
CLAIMS AND PROCEEDINGS
9.1
Where the use of the Vehicle by You, an Authorised Driver, or anyother person results in an accident or claim (‘Incident’), or wheredamage or loss is sustained to the Vehicle or the property of any third party, You must ensure that You or any Authorised Driver:
(a) promptly reports the Incident to the local police (if required by law);
(b) promptly reports the Incident in writing to Busselton & South West Rent-A-Car;
(c) does not, without Busselton & South West Rent-A-Car’s priorwritten consent, make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability in relation to the Incident;
(d) permits Busselton & South West Rent-A-Car or its insurer at its own cost to bring, defend, enforce or settle any legal proceedings against a third party in Your name in relation to the Incident;
Page 3 of 5
(e) permits or ensures that Busselton & South West Rent-A-Car may claim in Your name or that of the Authorised Driver under any applicable Substitute Vehicle Insurance, and assist, and cause the Authorised Driver to assist Busselton & South West Rent-A-Car in making such a claim, including assigning any right to claim under any Substitute Vehicle Insurance to Busselton & South West Rent-A-Car; and
(f) completes and furnishes to Busselton & South West Rent-A-Car within a reasonable time any statement, information or assistance which Busselton & South West Rent-A-Car or its insurer may reasonably require, including attending at alawyer’s office and at Court to give evidence;
9.2 Busselton & South West Rent-A-Car will meet Your reasonable out-of- pocket expenses in complying with clause 10.1(e) or 10.1(f).
9.3 If you do not comply with clause 10.1(b), and Busselton & South West Rent-Car is unable to investigate the Incident, Busselton & South West Rent-A-Car will debit all Rental Charges to Your Account pending receipt of Your report about the Incident.
PAYMENT
10.1 Prior to commencement of the Rental Period, You must pay Busselton & South West Rent-A-Car:
(a) all Rental Charges;
10.2 At the end of the Rental Period, You must pay Busselton & South
West Rent-A-Car:
(a) any amount paid or payable by Busselton & South West Rent-A-
Car or You to any person arising out of Your use of the Vehicle or imposed on You or Busselton & South West Rent-A-Car by any government or other competent authority;
(b) the replacement cost (as reasonably determined by Busselton & South West Rent-A-Car) for a lost or stolen Accessory; and
(c) any other amount for which You are liable to Busselton & South West Rent-A-Car under the Rental Agreement, in respect of a breach of the Rental Agreement or otherwise. Busselton & South West Rent-A-Car will provide details to You of any amount payable under this clause 11.1.
10.3 Each Rental Charge calculated and invoiced to You at the time that You make a Vehicle reservation, and is subject to subsequent verification by Busselton & South West Rent-A-Car. If a Rental Charge is to be adjusted, Busselton & South West Rent-A-Car will provide details to You if Busselton & South West Rent-A-Car has Your contact details.
10.4 The minimum charge You must pay for the rental of the Vehicle is anamount equivalent to: one day’s rental at the ‘daily rate’ shown onthe Rental Document (subject to clause 6.4); plus
10.5 Distance charges are measured from the Vehicle’s odometer and are calculated upon return of the Vehicle.
10.6 You authorise Busselton & South West Rent-A-Car to charge all amounts payable to Busselton & South West Rent-A-Car under the Rental Agreement to Your Account.
10.7 If You pay Your Rental Charges by debit card, You acknowledge that it may take up to 7–10 business days for Your financial institution to release any amount which has been authorised by that institution at the request of Busselton & South West Rent-A-Car under clause 11.5 which is in excess of Your Rental Charges.
10.8 Busselton & South West Rent-A-Car will pay, within a reasonable time, any refund due to You by such method as Busselton & South West Rent-A-Car may reasonably choose.
10.9 If you fail to pay any amount due under or in connection with the Rental Agreement within 14 days of the date by which You were required to pay the amount, You must also pay Busselton & South West Rent-A-Car:
(a) interest at 10% per annum (compounded daily) on the amount from the expiry of 14 days from the date on which You were required to pay the amount to the date of payment; and
(b) on and as demanded, Busselton & South West Rent-A-Car’sCollection Costs including interest on Busselton & South West
Rent-A-Car’s Collection Costs calculated in accordance with
Clause 11.8(a) from the date of demand.
TERMINATION
11.1 11.2
Either party may terminate the Rental Agreement at any time if the other party commits a material breach of the Rental Agreement.
Subject to clauses 6.2 to 6.6 (inclusive) and 11.3, You may terminate the Rental Agreement at any time by returning the Vehicle to Busselton & South West Rent-A-Car.
PROPERTY IN VEHICLE
12 Unless Busselton & South West Rent-A-Car or a Busselton & South West Rent-A-Car employee acting in the course of their employment is negligent, Busselton & South West Rent-A-Car is not liable to any person for any loss of, or damage to, any property:
(a) left in the Vehicle after its return to Busselton & South West
Rent-A-Car; or
(b) stolen from the Vehicle or otherwise lost during the rental.
PERSONAL PROPERTY SECURITIES LAW
13.1
13.2
13.3
13.4
The following terms have their respective meanings in the PersonalProperty Securities Act 2009 (Cth) (‘PPSA’) – financing statement, interested person, register, proceeds, security agreement and security interest.
You acknowledge that:
(a) by renting the Vehicle from Busselton & South West Rent-A-Car,
You may be granting a security interest in the Vehicle (and any proceeds) to Busselton & South West Rent-A-Car, and that this Rental Agreement may constitute a security agreement;
(b) any security interest arising under this Rental Agreement attaches to the Vehicle when You obtain possession of the Vehicle and not at any other time; and
(c) Busselton & South West Rent-A-Car may perfect its security interest by lodging a financing statement on the PPSA register.
Busselton & South West Rent-A-Car does not need to give You any notice under the PPSA (including a notice of a verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded.
You must do anything reasonably required by Busselton & South West Rent-A-Car to enable Busselton & South West Rent-A-Car to register its security interest, with the priority it requires, and to maintain the registration.
BUSSELTON & SOUTH WEST RENT-A-CAR PTY LTD PRIVACY NOTICE
We at Busselton & South West Rent-A-Car recognise the importance of protecting your personal information. This notice explains how Busselton & South West Rent-A-Car (see ‘About Busselton & South West Rent-A-Car below) protects your privacy and summarises how it collects, uses and discloses personal information about you. For our full Privacy Policy please see www.bswrentacar.com.au or contact us to request a copy.
ABOUT BUSSELTON & SOUTH WEST RENT-A-CAR
‘Busselton & South West Rent-A-Car’ is the trading name of Busselton &South West Rent-A-Car Pty Limited ABN 89 612 198 160.Through this company Busselton & South West Rent-A-Car manage car rentals within the south west region of Western Australia. For this notice, Busselton & South West Rent-A-Car, we, us or our means Busselton & South West Rent-A-Car Pty Limited.
WHAT PERSONAL INFORMATION DOES BUSSELTON & SOUTH WEST RENT- A-CAR COLLECT ABOUT ME AND HOW DOES IT COLLECT IT?
When you rent a vehicle from Busselton & South West Rent-A-Car, we need to collect certain information from you. The service you use will determine what information we collect from you. That information may include yourname, contact details, date of birth, driver’s licence number, payment
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details, referees, company name and employee number. We may collect information about you from you or through a travel agent, a corporate program, your representatives, one of our partner programs or a credit reporting body. We may also use electronic tools to monitor the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled and current and previous locations visited. We are required or authorised to collect some personal information under the Road Traffic Act (WA). If we are unable to collect your personal information, this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us. Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this notice.
HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED
BY BUSSELTON & SOUTH WEST RENT-A-CAR AUSTRALIA?
We may use and disclose your personal information for the following purposes:
General purposes
We use your personal information to:
provide the services that you request;
do all things necessary to administer those services;
research, develop, manage, protect and improve our services and
vehicles;
communicate with you regarding your vehicle, safety, arrangements
with us and other matters;
investigate, prevent and deal with fraud, unlawful activity and
breaches of our agreement with you;
conduct customer satisfaction surveys and inform you of
improvements to our services; and
maintain and develop our software and other business systems.Disclosure to third parties
We may disclose your personal information to third parties around the world including:
your company or organisation if you use our services under a
corporate account;
credit card providers;
credit reporting agencies (see ‘Payment default’ below) and fraud
checking agencies;
• debt collection agencies, if you default in payment of amounts owed to us;
• councils, government and private organisations responsible for the processing of traffic related infringements or the payment of road and traffic tolls;
• in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim;
• driver licensing authorities; and
• government, regulatory and law enforcement agencies where the
disclosure is required or authorised by law.
Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services provided by Busselton & South West Rent-A-Car. We may continue to provide these offers to you by email, telephone, or any other form of communication until you opt out. You can opt out by indicating your preference on the Rental Document or by contacting us.
Payment default
If you default in the payment of any rental fees or charges to us, we may give information about you to a credit reporting body for some or all of the following reasons: to obtain a credit report about you; to allow the credit reporting body to create or maintain a credit information file about you; and to list your default and the debt on that credit information file. The information may include information about payment defaults over 60 days in certain circumstances and other information as described in our Privacy Policy.
WHO CAN I CONTACT FOR FURTHER INFORMATION?
If you have any privacy questions or concerns, or wish to exercise your right to access or correct your personal information (subject to exceptions under privacy laws), you can contact our Privacy Officer as follows:
By telephone: 08 9752 1691
By email: rentals@buseltonswrentacar.com.au
Please see our Privacy Policy for further details about personal information we collect, what we do with it, where we send it, website privacy, the credit reporting bodies we use and your access, correction, complaint and opt-out rights in respect of information held by us and by credit reporting bodies.
Last updated 30 May 2016.
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